Return Policy & Instructions

All our merchandise is guaranteed to be genuine, in new condition and inspected by the highest quality control to meet the company's experience standards.

All products offered by Biasia are protected by a 30 Day Full Satisfaction Policy which guarantees a full refund or product exchange if in unused conditions.

If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a:

• Store Credit: a full product value, minus the shipping, gift wrapping or other charges, will be credited to your "my account" area. Store credit does not expire and can be used any time as cash for any purchase at our boutique. (see details below)

• Money Refund: full amount paid, minus the shipping, gift wrapping or other charges, will be refunded to your Credit Card, Paypal or Bank Account. (see details below)

• Product Exchange

Refund & Store Credit Details:

	STORE CREDIT	MONEY REFUND
Gift Wrapping	Cannot be credited	Non refundable
Shipping Costs	Cannot be credited	Non refundable
Items On-Sale	Amount paid credited (discounted price)	Amount paid refunded (discounted price)
Items at 50% Off or more	Cannot be credited	Non refundable
Re-stocking Fee	Does not apply	10% Fee applies on returns over $400
Coupons, Gift Cards, Gift Certificates & Promotions	Full product value credited (value before deduction)	Partial product value refunded (value after deduction)

The item must be returned in new and unused condition, in the original boxes and with all paperwork (this includes warranties), parts and accessories to insure full credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.

Certain individual products are ineligible for return, as noted on the website pages displaying those products. Items offered at 50% off or more the original price are final sales.

Free Gifts with purchase

All purchases with free gift(s) must include the free gift(s) with the return item(s) in order to be eligible for a refund. You may also choose to return the purchase for an exchange or store credit, in which case you can keep the free gift.

Re-stocking Fee

Due to high returning expenses a 10% restocking fee applies on Money Refund requests over $400. No restocking fees are applied to lower value returns.

Damaged or Defective Items

If you receive a damaged or defective item purchased through the online store, contact our Customer Service immediately (within 48 hours from delivery). Please supply your order number from the original confirmation email, your email address and phone number. We will make every reasonable effort to replace the item in a timely manner.
If there is extensive damage to the carton, refuse the order and contact our Customer Service immediately. Please have your order number ready when you contact Customer Service.

All items properly returned under this policy are eligible for a refund or store credit. If you choose a refund, the full purchase price (shipping excluded) will be credited when we have received and processed your return - typically, within 7-10 business days after we have received the item.

US Customers

We are glad to inform that all our valued US customers will be able to make returns directly to our US-based warehouse. Follow instructions below to get your return information.

Second Returns

You can return your exchanged item within 30 days from the delivery date of your original order. Please note that for second returns, we can not guarantee refunds, only store credits and exchanges. Further shipping fees may apply.

Return Instructions

Simply follow the steps below to return your order:
Please note, we cannot guarantee return credit for orders that are returned without proper authorization. Return Authorization must be obtained by exactly following the steps below.

1 - Make sure you have read our Return Policy above
2 - Enter your "my account" area and click on "Return Items". Select the items/orders you wish to return and submit your return authorization request form. (Your account will only display orders eligible for return according to our 30 day return policy)
3 - We will email you a Return Authorization Number and Instructions within four to six business days.
4 - Follow the return instructions contained in the email and ship the item back to the address listed within the same email.

(Repack the product in its original packaging materials, including warranties. Do not include any other markings or text on the package except what is specified in the email instructions.)

Return freight charges must be covered by the customer. In case of product exchange, we will cover the cost to re-ship the new item back to the customer.

If you choose a refund, we will email you when the credit has been submitted to your credit card. Credit card companies vary in the time it takes for a "credit" to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement.